FAQs

General

• How do I book in a test drive?

  Here at Urban Imports we understand that buying a car is a massive investment, so we appreciate that it takes time and discretion to make a purchasing decision. With this in mind, we aim to provide the most comprehensive test drive experience possible. Your best bet is to get in touch with our friendly staff for a chat & to schedule a time so we can really demonstrate the quality of our cars & service.

• Am I eligible for mechanical breakdown insurance?

  We can offer extremely competitive rates on Autosure warranties for the majority of our vehicles. These can be up to 4 years long & with a claim limit up to $10,000 per claim. Some of our older vehicles fall outside of the warranty criteria, however we take our obligations under the consumer guarantees act so will look after you regardless.

• I am interested in one of your cars, but I just want to make sure it’s mechanically sound

  At Urban Imports, we pride ourselves in ensuring that all of our vehicles are of a very high standard. Our cars are inspected once in Japan before we purchase them, then they are also inspected again when they arrive in the country, and also once more when going through compliance. This ensures that there are no funny surprises lurking within the car, and gives us a really comprehensive picture of the condition of the vehicle. Following this, we then take the car to our own specialist workshop where the car undergoes a 38 point Urban Imports Quality Assurance Inspection. We have great confidence in our cars, so if you would like a pre purchase inspection arranged please don’t hesitate to ask.

• What does Urban imports ensure when I buy a car from them?

  We are a registered motor vehicle trader so when purchasing a car from Urban Imports we ensure that our cars are sold include

  • Sold with clear title from the legal owner
  • No money owing on the vehicle
  • Consumers Guarantees Act
  • Where applicable: Mechanical breakdown insurance can be purchased along with your car
  • A basic service
  • Updated WOF
  • 6 Months Registration
• Do you offer finance?

  At Urban Imports we offer our customers competitive finance at competitive rates. You may even be eligible for finance with no deposit depending on your credit rating. You can apply for finance in person at our branch or by using our easy online application form.

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• How do I arrange transport for the car I just bought?

  At Urban Imports we can help transport any car that you have just purchased to anywhere in New Zealand. Transport costs and estimated time may vary depending on destined location but typically within 1-14 days after purchase. Urban Imports are able to give any free quote appraisal on transportation anywhere in New Zealand.

• What does On Road (ORC) cost mean?

  On road costs (ORC) refers to the things needed for the vehicle to be road legal. For all vehicles, ORC covers a warrant of fitness ( WOF), registration, and (RUC) for diesel vehicles. Urban Imports goes above and beyond the usual standard by also giving our vehicles a professional groom & valet, basic service with high quality oils, gas and a complementary 38-point check-list before the car is sold to you.

Trade ins

• How do I trade-in my vehicle?

  Urban Imports can give free quotes on any trade-in cars, all you need to do is fill out our trade-in valuation form. After we have assessed your valuation form, then we can give you a rough estimate on your trade-in value. However this is only an estimated offer, for a contractual offer you will need to bring the car to our branch and have it properly inspected by one of our staff. Once we have inspected it and made a contractual offer on your trade-in car then will you be eligible to trade-in your car.

• Can I trade in my car with finance still owing on it?

  Its best to trade in your car when there is no money owing so you can utilise its full value. If there is money owing, this will be reduced off the trade value and we’ll pay the finance company on your behalf.