Privacy Policy

Introduction

At Urban Imports, we are committed to protecting your privacy and handling your personal information responsibly and transparently.

This Privacy Policy explains how we collect, use, store and protect your personal information when you access or use our website, services and related platforms at www.urbanimports.co.nz.

This policy applies to information collected through our website, as well as information obtained through our sales, vehicle importing services, customer support, marketing activities and other services provided by Urban Imports.

By using our website or services, you acknowledge that you have read and understood this Privacy Policy. If you have any questions about how we handle your information, please contact us using the details below.

Information we collect

To provide and improve our services, we may collect and process:

• Personal information, including your name, email address, phone number, address, and billing or payment information.
• Transaction information, including vehicle enquiries, purchases, orders, bids and related service information.
• Account information, including details associated with your Urban Imports account.
• Customer communications, including enquiries, feedback, reviews, survey responses and correspondence with our team.
• Website and technical information, including IP address, browser type, device information, website activity and other information collected through cookies and similar technologies.
• Preferences and usage information, including your vehicle preferences and interactions with our website, services and marketing communications.

We only collect information that is reasonably necessary for providing our services, operating our business, complying with our legal obligations and improving your customer experience.

How we use your information

Urban Imports may use your personal information:

• To provide, operate and manage our vehicle importing and related services.
• To create and manage customer accounts.
• To process vehicle enquiries, bids, purchases, payments and related transactions.
• To communicate with you about your account, vehicle purchases, enquiries, shipping, documentation and other services.
• To provide customer support and respond to your questions or requests.
• To send relevant promotional and marketing communications, where permitted by law. You may unsubscribe from marketing communications at any time.
• To request feedback, reviews or survey responses to help us improve our services.
• To analyse website usage, customer behaviour and marketing performance.
• To detect, investigate and prevent fraud, unauthorised activity or misuse of our services.
• To protect the security and integrity of our website, systems and customers.
• To comply with applicable laws, regulations, legal obligations and legitimate business requirements.
• To provide a more personalised and efficient customer experience.

We will only use your personal information for purposes permitted under applicable privacy laws and, where required, with your consent.

Sharing your information

To operate our business and provide our services, we may share relevant personal information with trusted third parties where reasonably necessary, including:

• Vendors, contractors, consultants, agents and service providers who help us operate our business.
• Payment processors, shipping companies, logistics providers, customs and compliance providers, and other parties involved in fulfilling your vehicle purchase or import.
• Technology, hosting, analytics and customer service providers that help us operate our website and services.
• Third-party service providers that use tracking or analytics technologies to help us understand website usage and improve our services.
• Professional advisers, legal representatives, insurers or other parties where reasonably required for business or legal purposes.
• Relevant parties in connection with a business transfer, merger, acquisition, financing, restructuring, or sale of all or part of our business or assets.
• Government agencies, regulators, law enforcement authorities or other parties where disclosure is required or permitted by law.

Urban Imports does not sell, rent or trade your personal information to third parties.

Where we engage third-party service providers, we take reasonable steps to ensure your information is handled appropriately and securely.

Cookies and tracking technologies

Our website may use cookies and similar technologies to improve functionality, understand how visitors use our website, remember preferences, and measure the effectiveness of our marketing and advertising.

Cookies may collect information such as your browser type, device information, pages visited and interactions with our website.

You can manage or disable cookies through your web browser settings. Disabling certain cookies may affect the functionality or performance of parts of our website.

Data retention

We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this Privacy Policy, provide our services, maintain appropriate business records, resolve disputes, comply with legal and regulatory obligations, and protect our legitimate business interests.

When your personal information is no longer required, we will take reasonable steps to securely delete, destroy or anonymise it, where appropriate.

Security of your information

Urban Imports takes reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, alteration, disclosure or destruction.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure. While we take reasonable precautions, we cannot guarantee the absolute security of information transmitted through the internet.

We encourage customers to take appropriate precautions when providing personal information online, including using secure devices and networks.

Your privacy rights

Depending on your circumstances and applicable privacy laws, you may have the right to:

• Request access to the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of your personal information where legally permitted.
• Withdraw consent where processing is based on your consent.
• Object to or request restrictions on certain uses of your personal information.
• Unsubscribe from marketing communications at any time.

If you would like to exercise any of these rights, or have concerns about how we handle your personal information, please contact us using the details below. We may need to verify your identity before processing certain requests.

Changes to this Privacy Policy

Urban Imports may update this Privacy Policy from time to time to reflect changes to our services, business practices, technology, or applicable laws and regulations. Where appropriate, significant changes may be communicated through our website, email or other suitable means.

We encourage you to review this Privacy Policy periodically to stay informed about how we collect, use and protect your personal information.

Contact us

If you have any questions, concerns or requests about this Privacy Policy or the way Urban Imports handles your personal information, please contact us:

Email: urbanimports@hotmail.com

Thank you for trusting Urban Imports with your personal information. We are committed to protecting your privacy and providing a secure and transparent customer experience.